We guarantee our personalised products to be free of manufacturing errors or
product defects.

If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect.

All refunds and exchanges must be made within 30 days of receipt.

 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalisation
information before submitting your order. Check spelling, dates and names
carefully. You are welcome to email us at info@gift-shack.co.uk if you have questions about personalisation, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.